Welcome to the Terms & Conditions for Flower Delivery Welling. These Terms & Conditions (the “Terms”) form the basis of your agreement with us when you use our online flower delivery services in Welling and the surrounding areas. Please read these Terms carefully before placing an order, as they set out your rights and our responsibilities regarding the provision of flower delivery services. By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
Our online flower delivery services are intended for use by individuals aged 18 or over, capable of entering into binding contracts. These Terms apply to all users accessing or using our website and services within Welling and the surrounding areas, regardless of the specific delivery address within this locality. By continuing to use our service, you confirm your eligibility and acceptance of these Terms.
Our goal is to make sending flowers in Welling and nearby areas simple and transparent. To place an order with Flower Delivery Welling, please follow these steps:
We recommend keeping your confirmation for reference until the delivery is completed. Please note that incomplete or inaccurate information may delay your order or in some cases, result in non-delivery. In such instances, we cannot accept liability for delayed or failed deliveries caused by incorrect details provided by the customer.
Flower Delivery Welling is committed to offering a secure, transparent payment process for all online flower orders. Accepted payment methods include major credit and debit cards and any additional payment mechanisms indicated at checkout. All prices shown on our website for flower delivery in Welling and surrounding areas are in Pounds Sterling (£) and include applicable VAT, unless otherwise stated. Delivery charges, where applicable, will be clearly itemised during checkout.
Your payment is processed upon order submission, and you will receive an email confirmation upon successful transaction. We use reputable third-party payment processors to protect your financial data. Please ensure that your payment details are complete and accurate, as failure to pay may result in order cancellation.
We reserve the right to refuse any order if we suspect fraudulent activity or if payment is not authorised by the payment processor.
Your order constitutes an offer to us to buy the selected flower arrangement or related products. Order acceptance only occurs when we have confirmed the order and payment by sending you an official order confirmation. The resulting contract is governed by these Terms & Conditions. We reserve the right, solely at our discretion, to decline to accept your order for any reason, including but not limited to unavailability of items, errors in pricing or product information, or inability to fulfil delivery to your specified address in Welling or the surrounding area.
While we strive to deliver flowers as closely as possible to the images and descriptions on our website, natural variations may occur due to seasonal availability and supplier changes. In rare cases, where certain flowers or containers are unavailable, we reserve the right to substitute products of equal or greater value and similar style, maintaining the overall design and value of your order. Any substantial substitutions will be communicated wherever possible.
We offer online flower delivery throughout Welling and the surrounding areas, subject to service area confirmation at checkout. Deliveries are typically made between standard business hours, but we are unable to guarantee specific delivery times. We endeavour to meet your requested delivery date, but delays may occur due to factors beyond our control (e.g., adverse weather, traffic conditions, or unforeseen circumstances).
If the recipient is unavailable at the time of delivery, our couriers may leave the flowers with a neighbour, in a safe place, or attempt redelivery. You may be notified regarding the order’s status where possible. Please ensure the recipient’s address and contact details provided are accurate to facilitate successful delivery.
We cannot accept liability for failed or delayed deliveries where incomplete or inaccurate information was provided, or in circumstances beyond our reasonable control.
If you wish to amend or cancel your order, please notify us as soon as possible. Amendments or cancellations can only be accommodated prior to the commencement of order processing or booking with our florists. Once your order has entered the delivery process or has been specially personalised, amendments or cancellations may not be possible.
Cancellations made before the cut-off period will be refunded in full to the original payment method. Orders cancelled after this period, or after the product has been dispatched or prepared, may be subject to partial or no refund. The precise conditions may be determined on a case-by-case basis depending on the status of your order and the nature of the product.
For timely support with order changes, please have your order number and relevant details ready when contacting us. Please note that in accordance with UK consumer law, perishable goods such as flowers are exempt from the usual 14-day cooling-off period for ‘change of mind’ cancellations.
We are dedicated to providing high-quality floral products and customer satisfaction. If you are dissatisfied with the delivered flowers or if they arrive damaged or not as described, please contact us within 24 hours of delivery with evidence (such as photographs), and your order number. We will investigate promptly and, where appropriate, offer a replacement, alternative arrangement, or a refund at our discretion.
This policy does not affect your statutory rights as a consumer under UK law.
By placing an order with Flower Delivery Welling, you are responsible for:
While we endeavour to deliver your flowers in perfect condition and on time, to the fullest extent permitted by law, Flower Delivery Welling is not liable for:
Our total liability to you in respect of any contract for flower delivery in Welling or the surrounding areas shall be limited to the value of the order placed, except in cases of personal injury or death caused by our negligence, for which no such limitation applies.
All content on the Flower Delivery Welling website, including images, text, logos, and design, is protected by intellectual property rights and must not be used or reproduced without express written permission.
We process your personal data in accordance with our Privacy Policy and all applicable UK data protection laws. Your data is used to fulfil your orders, manage your account, and communicate with you regarding Flower Delivery Welling services only. We do not share your data with third parties except where necessary to process your order (e.g., with payment processors or delivery personnel).
For more information on how your data is handled, please refer to our Privacy Policy.
We reserve the right to update, change, or replace any part of these Terms & Conditions at our discretion. Changes will become effective upon posting to the website. It is your responsibility to review the most current version before placing further orders. Continued use of our services following changes indicates acceptance of the revised Terms.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of jurisdiction, the remaining provisions shall remain in full force and effect.
These Terms & Conditions and any disputes or claims arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or require clarification about these Terms & Conditions for flower delivery in Welling or the surrounding areas, please consult the relevant sections of our website or get in touch via the available contact methods on our site.
Thank you for choosing Flower Delivery Welling. We look forward to providing you with outstanding online flower delivery service throughout Welling and the local area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Welling, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Welling.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
