Fresh Flowers Returns & Customer Support in Welling
Returns, Refunds & Complaints – Our Fresh Flowers Guarantee
At Flower Delivery Welling, we pride ourselves on being a trusted local florist dedicated to offering only the freshest, most vibrant flowers to households and businesses across Welling and neighbouring areas. Every arrangement is carefully prepared and delivered to your door with our fresh Flowers guarantee.
Freshness Window & Quality Assurance
We guarantee that every floral order leaves our shop at its peak freshness. Our arrangements are sourced daily and crafted with care, ensuring you receive flowers that remain fresh and beautiful for a minimum of five (5) days from delivery, provided they are properly cared for according to our care instructions. If your flowers do not meet this freshness standard, please let us know so we can make things right.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. In the unlikely event that your flowers arrive damaged or not in the condition expected, please contact us within twenty-four (24) hours of receiving your delivery. We kindly ask that you retain the arrangement and its packaging, as we may request photographs to assess the issue and maintain our high standard of service.
Refund & Replacement Options
If you receive flowers that are damaged or below our freshness guarantee, you are entitled to a choice of the following options:
- Replacement: We can resend a fresh arrangement at the earliest possible convenience, subject to availability.
- Refund: You may request a full or partial refund, depending on the nature and extent of the issue. Refunds are processed through the original payment method.
Refunds or replacements will only be processed once we have been contacted within the specified timeframe and sufficient evidence of the issue has been provided. Our team is committed to resolving your concerns promptly and to your satisfaction.
What to Do If You Are Unsatisfied
Your experience matters to us. If for any reason you are not completely satisfied with your order or our service, please get in touch with us within forty-eight (48) hours of your delivery. Our skilled team will listen to your concerns and strive to offer a suitable solution as quickly as possible. Feedback is always welcome, as it helps us to improve and maintain the standards our Welling community deserves.
How to Make a Complaint
We deeply value the trust that households and businesses in Welling place in us. If you wish to lodge a formal complaint about our products or service, please provide us with:
- Your name and order details
- A description of the issue, including times and dates if relevant
- Any supporting images or evidence
All customer complaints are logged and reviewed by our senior florists and management. We aim to respond to all complaints within two (2) business days and to resolve them as quickly and fairly as possible.
Your Trusted Local Welling Florist
Flower Delivery Welling is proud to be a well-established, local business serving the floral needs of our community. Our commitment to freshness, quality, and exceptional customer service sets us apart. Thank you for choosing us to deliver happiness and fresh flowers throughout Welling and beyond.
