At Flower Delivery Welling, we pride ourselves on being a trusted local florist dedicated to offering only the freshest, most vibrant flowers to households and businesses across Welling and neighbouring areas. Every arrangement is carefully prepared and delivered to your door with our fresh Flowers guarantee.
We guarantee that every floral order leaves our shop at its peak freshness. Our arrangements are sourced daily and crafted with care, ensuring you receive flowers that remain fresh and beautiful for a minimum of five (5) days from delivery, provided they are properly cared for according to our care instructions. If your flowers do not meet this freshness standard, please let us know so we can make things right.
Your satisfaction is our top priority. In the unlikely event that your flowers arrive damaged or not in the condition expected, please contact us within twenty-four (24) hours of receiving your delivery. We kindly ask that you retain the arrangement and its packaging, as we may request photographs to assess the issue and maintain our high standard of service.
If you receive flowers that are damaged or below our freshness guarantee, you are entitled to a choice of the following options:
Refunds or replacements will only be processed once we have been contacted within the specified timeframe and sufficient evidence of the issue has been provided. Our team is committed to resolving your concerns promptly and to your satisfaction.
Your experience matters to us. If for any reason you are not completely satisfied with your order or our service, please get in touch with us within forty-eight (48) hours of your delivery. Our skilled team will listen to your concerns and strive to offer a suitable solution as quickly as possible. Feedback is always welcome, as it helps us to improve and maintain the standards our Welling community deserves.
We deeply value the trust that households and businesses in Welling place in us. If you wish to lodge a formal complaint about our products or service, please provide us with:
All customer complaints are logged and reviewed by our senior florists and management. We aim to respond to all complaints within two (2) business days and to resolve them as quickly and fairly as possible.
Flower Delivery Welling is proud to be a well-established, local business serving the floral needs of our community. Our commitment to freshness, quality, and exceptional customer service sets us apart. Thank you for choosing us to deliver happiness and fresh flowers throughout Welling and beyond.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
